• One-Click Session Start: Start support sessions in just one click.
• Fast Support Entry Site: Seamlessly transition from a phone call to an online support session by simply entering a 9-digit Support Key.

• Two-Way Screen Sharing: We can both see what's happening on your computer, so we can get to the heart of the issue faster.
• Remote Control: With your permission, we can remotely take control of your computer to provide service just as if we were sitting at your computer.
• File Transfer: We can instantly exchange files and folders with you.
• Live Chat: We can chat in real time instead of tying up the phone.
• Annotation Tools: Both of us can can draw, highlight and point to items right on the screen.
• Reboot / Reconnect: We can restart your computer and automatically reconnect to the support session in progress.
• Log In as Administrator: We can perform system administrative tasks without interrupting the session in progress. (Includes Send-Ctrl-Alt-Delete and Run as a Service.)
• Session Report: We both see the time we spend in the support session.
• Notes: Take notes during a session and save them for future reference.

• Unattended Remote Support: We can work while you are away from your computers by pre-installing Unattended Support.
• Unattended Reboot / Reconnect: When we need to reboot your computer, the session reconnects and login credentials are automatically and securely passed even if you are not there.
• This feature is perfect for our CompCare™ Support Clients, it allows us to take care of you after hours, thereby never interfering with your work day.

If you need Help CONTACT Us at (478) 224-5522 or go directly to our GET HELP NOW page to see how easy it is to help you.

Our support hours are 9am - 4:30pm Monday through Friday. We'll be online with you in less than 2 minutes as long as your broadband internet connection is working.